So… I wrote a review about how our grinder did not work at all. My husband returned it but instead of coming home with a different brand grinder (insert eye roll) he returned with a replacement of the same one. Granted, it actually worked! And the parts on it moved differently which led me to believe Canadian Tire had put a broken and returned one back on the shelf. Nevertheless, I was cautiously optimistic and it worked like a dream for a week (quiet, evenly ground to perfection!)…then the dreaded E-3 error every negative review talked about. It’s a real thing, folks. You can “clean it according to instructions” all day long and it won’t help. The E-3 will NOT go away. It is clearly a coding flaw and Paderno needs to address it because at this point unless I come across a product with only 5 star reviews and no negative ones - I will never be buying an electronic Paderno product again.